Accountability

The Lutheran World Federation, through its humanitarian and development arm World Service, is a member of the Core Humanitarian Standard (CHS) Alliance on Quality and Accountability and subscribes to the nine commitments of the CHS. We consider the commitments under the Standard critical in continuously improving the quality and effectiveness of the work that we do for and with the affected population. 

Before the launch of the CHS in 2014, LWF was certified against the Humanitarian Accountability Partnership (HAP). Now as a member of the CHS Alliance, LWF remains committed to quality and accountability by strengthening accountability practices, particularly in the areas of information sharing, participation, and complaints handling mechanisms.

The complaints and response mechanism is part of broader accountability which LWF Nepal’s staff and its partner organizations must demonstrate to their colleagues, right holders, stakeholders, program participants, partner organizations throughout the development and humanitarian program.

The mechanism offers our right holders/stakeholders a channel through which these individuals or organizations can raise voices/complaints about their dealings with the LWF Nepal as an important part of being accountable. It is a formalized system addressing grievances and provides a safe opportunity to raise valid concerns and to have concerns addressed objectively against a standard set of rules, codes of conduct, resting in the values and commitment of the LWF Nepal.

 

Complaints

Email:  complaints.nepal@lutheranworld.org 

Toll free number: 1660-01-10012